Revolution Wheels as a UK representative will deal with your warranty claim on your behalf like all good retailers do for the manufacturers they represent.
By liaising on your behalf, you can have complete confidence your query is dealt with as soon as humanly possible. Please note that the region of Xiamen in China where Yoeleo headquarters and manufacturing facility is, are 8 hrs ahead of GMT local time so it can take 12 – 24 hrs for initial response (depending on if its a weekend).
We may also (and only if absolutely necessary) put you in touch with the correct contacts at Yoeleo headquarters who will only be too happy to help only if it is necessary in order to resolve any issue as quickly as possible, you will be advised by us accordingly.
Yoeleo Warranty Policy
Framesets 3 years
Wheelsets 3 years
Handlebars 2 years
All other Carbon items 1 year unless stated otherwise
Yoeleo products are designed with aeronautical engineering, top-level material, unique techniques and strict quality control. Should any Yoeleo product proved to be defective in materials or workmanship, we will do our absolute best to correct the issue.
Yoeleo provides warranty to the original owner for Yoeleo manufactured products under the following periods and limitations and proof of purchase will be required with any claim made:
If any manufacturing defect occurs within 90 days of shipping, Yoeleo offers free replacement of the defective part and free shipping costs.
If any manufacturing defect occurs after 90 days of shipping, Yoeleo is obligated to the replacement of the defective part and shipping costs will be borne by the customer.
For purchases since 15th Oct 2018:
Carbon frames, forks, rims and wheels are warranted to be free of defects in materials and workmanship for a period of 3 years from the date of shipping.
All Yoeleo products should be registered at Yoeleo official website with the serial number. If the products are not registered, a warranty claim cannot be processed.
All warranty claims must be initiated by contacting Revolution Wheels in the first instance via our contact page with written ref: Warranty Claim or by contacting Yoeleo direct.
If the claim is approved to be valid, Yoeleo will repair or replace the warranted product.
This warranty becomes effective from the date of purchase.
The following voids your warranty: