FAQ

WHY SO LITTLE STOCK (Currently?)

Due to the increase in shipping costs which have quadrupled since the start of the pandemic we have had to reduce our UK held stock to avoid these heavy charges. This is not a cost we want to pass on to you and does not make good business sense for us either. But GOOD NEWS! Any new orders will be fulfilled and be airfreighted to us directly from the factory.

The factory is prepared to process this as quickly as possible and we are pleased to say that we can get stock usually within 3-4 weeks.

Feel free to get in contact to get an accurate as possible lead time on your chosen product/s.

What payment methods does Revolution Wheels accept?

We accept all major UK registered debit and credit cards.

Can I collect my order in person?

We are unable to offer this option at the moment.

Where do you ship to you?

Currently we can only ship within the UK (excluding Northern Ireland) but we are working on it and we will update our website soon as we can.

What is your warranty policy?

Our warranty policy can be found here.

How to apply for Warranty?

Should you have any warranty issues, please send email via our contact page where we will instruct you on how to apply for warranty work.

How long does it take for delivery?

For in stock items

If we have your item in stock, we will usually dispatch the next working day, in busy periods no more than 2 days. Delivery can be expected 1-2 days thereafter and can be fully tracked.

Pre-Orders only:

Framesets:

For items in stock with the manufacturer, these have a lead time of 4-6 wks.

They consist of:

Stock of the most popular sizes and colours vary, so contact us for the most accurate lead time.

Thereafter to keep costs down it is 15-18 days shipping time from China and is fully tracked. Once we have cleared your items through UK Boarders it is 1-2 days shipping within UK (mainland only) fully tracked.

Please note: If your Raw Carbon frame is not currently in stock with the manufacturer, we will inform you with a new estimated time of arrival (usually within 24hrs due to regional time differences between the UK and China).

Wheelsets:

For items in stock with the manufacturer, these have a lead time of:

5-7 days build time (unless stated)

15-18 days shipping and is fully tracked

1-2 days shipping within the UK mainland only fully tracked

Overall you can expect your order within the “Estimated Date” given at the time of purchase unless we state otherwise, this will be confirmed to you once Yoeleo receive the order from us.

Please note: If any of your wheelset components are not currently in stock rims, hubs etc with the manufacturer, we will inform you with a new estimated time of arrival (usually within 24hrs due to regional time differences between the UK and China).

Delivery: Once your product arrives, we will then forward to the address given by you, via our courier “tracked and signed for”. Please allow 1-2 working days for delivery (excluding Sundays and public holidays).

If you have any questions’ please email us via our contact page.

Why should I buy from Revolution Wheels?

4 Reasons why?

No: 1, UK Based business

We are the official UK distributor and main dealer for Yoeleo products and with your interests at heart, founded by cyclists for cyclists, with free advice, and a UK point of contact.

No: 2, Faster delivery

You will receive your order within 1-2 working days if in stock in the UK and 4-6wks if not. As things currently stand that’s pretty good when compared to the competition. There are world-wide shortages caused by the Covid-19 Virus and by the huge surge in bicycle sales worldwide.

No: 3, Money back guarantee

We hope you will love your new purchase, however if for any reason you are not completely satisfied, we offer a 14 day no questions asked refund or exchange. This is provided that the items are returned in their original new and unused, unfitted, condition with all accessories and packaging in a saleable condition-see full term’s here.

No: 4, Secure Payment Options

All payments are handled by “Stripe” (www.stripe.com) probably the world’s largest ecommerce merchant so you can be rest assured your details* are protected and your funds are handled safely and professionally.

*please note we do not retain any payment details provided by you.

Do I pay UK Duty and Taxes?

One area that customers often forget about when buying direct from outside the EU is Duty and Tax rates!

GOOD NEWS is all our prices include all import Duty and VAT as we have taken care of this when importing the products from the factory in China.

Why do you cost slightly more?

As an official dealer we are able to buy in and we take care of the taxes on your behalf. As a result we are able to offer at a price not dissimilar to the Yoeleo Europe price.

Above all, all purchases come with a 14 day money back guarantee promise if your not completely satisfied and a manufacturers 3yr warranty (See warranty page for details). 

Is shipping free?

Yes, tracked and signed for with the UK for all products over £50.

Product Questions:

Q) Is there a rider’s weight limit for your bicycle wheels and rims?

Yes, the weight limit is as follow,

38MM:105kg

50MM:105kg

60MM:115kg

88MM:115kg

Q) What is the max tyre pressure for wheels?

For road rims: max 125psi for clincher, max 180psi for tubular, max 90psi for tubeless

For 20″ rims: max 125psi

For MTB rims: max 65psi

Q) What makes Yoeleo Wheels different from other suppliers that have the same specs?

1) Our wheels pass SGS external testing under EN standards

2) Higher temperature resistance on our rims braking track.

3) We are sponsors of an Italy professional cycling team: Cykein

4) Find more about other customers’ feedback:

https://www.yoeleobike.com/blog/

And customers video reviews, click here.

Q) What does SAT wheels refer to?

Yoeleo SAT wheels refers to wheels built with our SAT Tech (Special Assembling Technology). These wheels are WITHOUT spoke holes on its rims tire bed which greatly improves wheels performance on below aspects:

1. Increases 30% strength to wheels.

2. Performs better on bumps and potholes.

3. Inflation capacity increases 10%.

4. Reduces wheels weight due to no rim tapes required.

Q) What is the difference between Tubular, Clincher and Tubeless?

Tubular: A tubular – or tub – is a tire with an inner tube stitched inside. The tubular is glued to a specially designed rim, or sometimes stuck there with double-sided tape. If you puncture a tubular, you can often repair it with a Latex-based liquid sealant. Otherwise, you must take the tubular off the rim, open the backing, patch the tube, sew it up and stick it back on. It’s a faff, to be blunt.

Clincher: Clinchers tires are what the vast majority of us use these days: tyres with beads around the edge that hook into the rim of a clincher wheel, with entirely separate inner tubes that you can repair or replace if you puncture.

Tubeless: Tubeless tires are a style of tire which interfaces directly with a special type of bike rim – a tubeless rim – to create a seal, and no inner tube is required. There is a liquid sealant which is used to create a strong juncture between the tubeless tire and the rim.

Q) What is the hub difference among Novatec 291-SL/482-SL, YOELEO SL-PRO, DT Swiss 350, DT Swiss 240 EXP for Road rim brake wheelset?

Novatec 291-sl/482-sl hubs are manufactured by Novatec based in Taiwan. Its weight is 60+228g, with A.B.G (Anti Bite Guard) freehub body which can well protect the freehub body from being bitten by the cassette.

Yoeleo SL-PRO hubs are manufactured by Bitex also based in Taiwan. They weigh 66+192g, also with anti-bite system (3 pcs stainless splines on freehub body) to prevent the freehub body from cassette gouging. Besides, they are with ceramic bearings.

DT Swiss 350 & DT Swiss 240 EXP are both straight pull hubs, possess great quality and high performance, and are known as its delicate workmanship & advanced technology as well as superior spinning performance.

DT Swiss 350 weighs 110g+264g, Star RATCHET System

DT Swiss 240 EXP weighs 105g+209g, Star RATCHET System

The patented freewheel system, which is featured with high-precision star ratchets, guarantees top performance and reliability.

Q) What is the difference among STD, SL, PRO Wheels?

STD, SL, PRO are 3 series of wheels built with same rims, but different on hubs and spokes combination.

STD is for standard. The STD wheels are built with Novatec hubs 291-sl/482-sl hubs and 2 types of J bent spokes for your selection, be it Pillar 1432 or Sapim cx ray spokes.

SL is for super light; those wheels are built with Yoeleo SL-PRO hubs (ceramic bearings hubs) and J bent Sapim cx ray spokes.

PRO wheels are built with top brand DT Swiss 350 /DT Swiss 240S hubs (Straight Pull) and straight pull Sapim cx ray spokes. They are excellent wheels for racing or high-level riding experience achieving. Moreover, they are super durable, and with outstanding spinning performance.

Q) What is the spoke count for your road wheels?

For rim brake road wheels, the spoke count is front 20, rear 24.

For disc brake road wheels. The spoke count is front 24, rear 24.

If your weight is close to the rider`s weight limit on certain wheels, and willing to take spoke count as front 24, rear 28 for rim brake type, or front 28, rear 28 for disc brake type, please email via our contact page or [email protected] for further information.

Q) Will the wheels fit Shimano 9/10 speed cassettes?

Yes, to fit Shimano 9 speed, you will need 2 spacers, and to fit Shimano 10 speed, you need 1 spacer. Please contact us in advance to get spacers to mount on your freehub, so they will fit.

Q) On rim brake wheels what is the brake surface made of and which pads should I use?

Yoeleo rim brake wheels are built with 1K carbon fibre brake surface and supplied with our ceramic brake pads which specifically designed for use on carbon braking surfaces. If you need brake pad replacements, please click here and order directly online. We also recommend these brake pads: Swisstop Yellow / Black Prince / Reynolds Blue to be used on our wheels.

Q) What is the difference of your STD/SL/PRO disc brake wheels?

A: STD, SL, PRO are 3 series of wheels built with same rims, but different on hubs and spokes combination.

STD is for standard. The STD wheels are built with Novatec hubs D791SB/D792SB hubs and J bent Pillar 1432 spokes. These wheels are relatively heavier than SL or Pro series.

SL is for super light. SL wheels are built with Novatec hubs D411CB/D412CB hubs and J bent Sapim cx ray spokes.

PRO wheels are built with top brand DT Swiss 350 /DT Swiss 240 EXP hubs (Straight Pull) and straight pull Sapim cx ray spokes. They are excellent wheels for racing or high-level riding experience achieving. Moreover, they are super durable, and with outstanding spinning performance.

Hub Differences for road disc brake wheels: STD/SL/PRO?

Please check the hubs difference from below:

Wheels TypeHub TypeBased InHubs WeightSpoke TypeBrake TypeFeature
STDNovatec D791SB/D792SBTaiwan155+274gJ Bent6-bolt Disc BrakeA.B.G freehub (Anti Bite Guard)
SLNovatec D411CB/D412CBTaiwan79+229gStraight PullCentre LockA.B.G freehub (Anti Bite Guard)
PRODT Swiss 350 EXPSwitzerland130+267gStraight PullCentre LockStar RATCHET System
DT Swiss 240 EXPSwitzerland118+220gStraight Pull

Q) What is the recommended rotor size?

We recommend 160mm rotors front and 140mm rear, but you also need to check if it is ok to fit your frame if you decided to go bigger with adaptors.

Q) How do I select disc brake wheels axles options to fit my bike?

We have front hub axle options as QR*100mm, 12*100mm Thru Axle or 15*100mm Thru Axle,    

Rear hub axle options as QR*135mm, 12*135mm Thru Axle or 12*142mm Thru Axle

All disc brake wheels order, do not come with thru axles.
If you can`t tell from your current bike frame axle system, we recommend you contact your bike frame supplier or let us know more about your bike details.

What are the torque specifications?

Unless stated in print on your components:

Seat post clamp Max: 8Nm
Shifters against H9 bar: 6Nm
Stem bolts: 6Nm
Brake callipers: 5Nm
Compression plug: 5Nm
Compression plug top cap: depending on situation.
Saddle rail clamp bolts: 6Nm (depending on saddle rail, check with manufacturer)
Rear mech: 3Nm
Front mech: 3Nm
Rear mech hanger: 1Nm
Through axle: 10Nm minimum (Unless stated otherwise on axle)